FAQs
Product Information
What materials are used in Rebel Ruff products?
Our products are made with high-quality materials like durable nylon, soft neoprene, and high-strength alloy to ensure comfort, durability, and style.
How do I choose the right size for my dog?
We provide a size chart on each product page. Measure your dog’s chest and neck and match it to our chart for the best fit. If you're between sizes, we recommend sizing up for comfort.
Care and Maintenance
How should I clean my Rebel Ruff leashes and harnesses?
Spot clean with a damp cloth and mild soap. Avoid harsh chemicals, and let the product air dry completely before use to maintain its durability and look.
Can I machine wash Rebel Ruff products?
We do not recommend machine washing as it may damage the materials. Stick to spot cleaning and air drying to keep your gear in the best condition.
Shipping and Returns
What is your shipping policy?
We offer free standard shipping on all orders. Orders are processed within 1-2 business days and typically delivered within 3-7 business days.
What is your return policy?
Returns and exchanges are accepted within 30 days of purchase. Items must be in new, unused condition with original packaging. Contact us at info@rebelruff.com to start a return or exchange.